Refund Policy

At Earthcake.in, we aim to deliver happiness through every cake and flower you receive. However, if something doesn’t go as planned, we’ve created a fair and transparent refund policy to address any issues you may encounter.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1. Order Cancellations

Refunds for cancellations are processed in line with our [Cancellation Policy]. Depending on when the cancellation is requested, you may be entitled to:

  • A partial or full refund to your original payment method (bank account).

  • A 100% refund to your Earthcake wallet (no deduction).

2. Product Concerns

We stand by the quality of our products. Refunds or replacements are offered in the following cases:

  • Damaged or Defective Items: If your order arrives damaged or in poor condition, contact our customer support within 24 hours. Photo evidence may be required. After verification, we’ll issue a replacement or a refund (bank account or Earthcake wallet).

  • Incorrect Items: If the wrong product is delivered, inform us within 24 hours. We’ll arrange a quick replacement or offer a full refund.

3. Delivery Issues

  • Failed Delivery (Our Fault): If we’re unable to deliver and rescheduling isn’t possible, a full refund will be issued.

  • Delayed Delivery: If your order isn’t delivered within our maximum SLA of 5 days (excluding same-day deliveries), you’re entitled to a full refund upon request.

Refund Timeline

  • Bank Account Refunds: Processed within 7–10 business days to the original payment method.

  • Earthcake Wallet Refunds: Processed within 2–3 business days and can be used for future orders.

Non-Refundable Scenarios

Refunds will not be granted in the following cases:

  • Late Cancellation Requests: Cancellations made outside the eligible time window mentioned in our policy.

  • Non-Cancellable Orders: Includes same-day deliveries, midnight deliveries, and special-day orders (e.g., Valentine’s Day).

  • Incorrect Information Provided by Customer: No refund will be issued if an order issue is caused by incorrect delivery details or other customer-side errors.

Discretionary Refunds

In rare cases, we may consider refunds outside standard terms due to exceptional circumstances (e.g., natural disasters, emergencies). These are handled case-by-case and are not guaranteed.

How to Request a Refund

To raise a refund request, please reach out to our customer support team with the following:

  • Your Order Number

  • A brief Reason for the refund request

  • Your Preferred Refund Method (Bank Account or Earthcake Wallet)

Once your request is reviewed, we’ll guide you through the next steps.

For questions or support, feel free to contact us at:

📧 Email: care@earthcake.in
📞 Phone: 8512596315